LINOHM – The online course
This course offers an initial introduction to the complex and multifaceted topic of inclusion in accommodation establishments. It is divided into two main areas: Firstly, how offers for guests can be made more inclusive, and secondly, how inclusion can be implemented in the workplace for employees. The aim is to provide you with impulses and practical approaches that will serve as a solid basis for delving deeper into this important topic. In addition, we offer you ideas for implementation and further in-depth possibilities. The course also helps you to assess your current knowledge – a valuable basis for planning future steps towards inclusion.
Who is this course ideal for – target group
The course is aimed at accommodation providers committed to inclusion and diversity and want to explore new ways to make their services and workplaces more inclusive. The focus is on:
- Owners and key employees of small accommodation establishments such as private room rentals, apartments or family-run hotels.
- Managers and department heads in larger companies or hotel chains who can make strategic decisions for inclusion.
- Interested parties from the tourism industry who would like to develop a more inclusive offer or create jobs for people with disabilities.
Participants should ideally have decision-making authority in their company to implement and pass on what they have learned. Previous knowledge of inclusion is not required—the course offers a sound introduction to the topic. Of course, our course is also available to anyone outside the hotel industry. What you should bring with you is an interest in inclusive working models and tourism offers.
What you will learn in this course
After completing this course, you will have applicable knowledge, practical skills, and strategic competencies to live inclusion and diversity in your accommodation business. The following learning outcomes show the specific skills you will acquire through participation:
- You can explain the importance of inclusion and diversity in hotel operations and communicate and promote these aspects within the company.
- You can formulate proposals for further measures and enhancements in the area of inclusive work and travel and actively contribute to their implementation.
- You can explain the basics of inclusion and describe the most important terms and how they differ from other subject areas.
- You have a feel for the requirements of different groups of people with disabilities in accommodation establishments and can put them into context.
- You are familiar with the requirements for communication tools such as plain language and accessible digital content and can take steps to integrate these into the online and print presence of an accommodation provider – either independently or with professional support.
- You can develop and successfully implement concrete measures to create an inclusive working environment in hotel operations.
- You can carry out an independent assessment of your current knowledge and the conditions in your company and set priorities based on this.
- You are able to make decisions to make your offer more inclusive, taking into account the needs of both guests and employees.
Course content
Our course is made up of 12 learning modules, an introductory module and a final module. Each module contains a workbook and themed videos. In addition, we provide you with a wealth of further information and other documents. These will help you to put what you have learned into practice. You can also take each module separately.
- Module 0 – Introducing ourselves – our intention
- Module 1 – Introduction to inclusion
- Module 2 – Inclusion for my company
- Module 3 – Conversion and equipment
- Module 4 – Employee training
- Module 5 – External communication
- Module 6 – Evaluation and feedback
- Module 7 – Customer Journey
- Module 8 – Work structures
- Module 9 – Team development
- Module 10 – Employee onboarding
- Module 11 – Finding employees
- Module 12 – Employer simulation
- Summary and perspective
- Completion with certificate
Important information about the course
The course is offered in German and is set up on the online platform Memberspot of the German project partner Lange GbR. Participation in the course is free of charge. The videos are hosted in the background on YouTube, where you can use practical settings: You can activate automatic subtitles for each video and adjust the playback speed to suit your needs. As soon as you have successfully completed all the modules and passed the final test, you will automatically receive a confirmation of participation. This confirms that you have completed the course and passed the knowledge check. Please note that this is not an official certificate that certifies an educational qualification. The course does not claim to be exhaustive and does not cover all possible aspects of the subject. It is recommended that you subsequently familiarize yourself with the specific legal requirements in your country, as these may differ and change regularly. The course serves as an orientation and basis for planning further steps independently or with professional support.
Funded by the European Union. Views and opinions expressed are, however, those of the author(s) only and do not necessarily reflect those of the European Union or OeAD-GmbH. Neither the European Union nor the OeAD-GmbH can be held responsible for this.